Very awesome.

So, my CD Rom Drive STOPPED WORKING randomly the other day. I tried and tried and tried to fix it myself. It wasn't working. Finally, I gave in and contacted Dell Support through a Live Chat. The guy asked me if he could help me "remotely" I had no clue what that meant... the next thing I knew, I was sitting there watching my computer screen and the mouse was moving and clicking and I WASN'T DOING A THING! Can I just say that this was just the coolest computer experience ever. Suddenly my computer problem was fixed and I never left my chair, lifted the phone off the charger, or had to have some sweaty man with a shirt labeling him as "Ed" enter my abode.
Awesome. Very.